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Frequently Asked Questions

Find answers to the most common questions about Accessories By Dija jewelry, services, and policies.

What materials do you use in your jewelry?

We use premium materials including: Copper, Pearl, Platinum, Ruby, Stainless Steel, Sterling Silver, Titanium Steel. We also offer various gemstone options such as: . All our pieces are hypoallergenic and nickel-free.

Do you offer custom jewelry design?

Yes! We specialize in custom jewelry design. Our expert designers work with you to create unique pieces including engagement rings, wedding bands, and personalized gifts. The process includes consultation, 3D design preview, and expert craftsmanship.

What is your return policy?

We offer a 30-day return policy for unworn items in original condition. Custom pieces are final sale unless there's a manufacturing defect. All returns include free shipping.

How long does shipping take?

Standard shipping takes 3-5 business days. Express shipping (1-2 days) is available. Custom pieces typically take 2-4 weeks depending on complexity. All orders include tracking and insurance.

Do you offer warranty on your jewelry?

Yes, we provide up to 6 months warranty against manufacturing defects.